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Positions, Staff

Operations Manager position open Oper­a­tions Manager — Jacobs Insti­tute for Design Inno­va­tion, UC Berkeley

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The oper­a­tions manager over­sees the Jacobs Institute’s digital infra­struc­ture, and works creatively to research and deploy new tech­nol­ogy solu­tions to support oper­a­tions and improve effi­ciency in both the maker­space and the broader Jacobs Insti­tute. The role’s primary respon­si­bil­i­ties include over­see­ing the soft­ware and data­bases that support maker­space access and safety train­ing. Other systems include equip­ment reser­va­tion, activ­ity dash­board, online mate­r­ial store, and billing for maker­space access fees and student mate­r­ial store purchases.

We are looking for a highly moti­vated candi­date, who has strong tech­ni­cal compe­tence paired with excel­lent project manage­ment skills, and is excited by the oppor­tu­nity to shape, deploy, and manage custom tech­nol­ogy solu­tions for UC Berkeley’s largest makerspace. 

Learn more and apply by visit­ing jobs​.berke​ley​.edu and search­ing for posi­tion #27360

About Berke­ley

The Univer­sity of Cali­for­nia, Berke­ley, is one of the world’s most iconic teach­ing and research insti­tu­tions. Since 1868, Berke­ley has fueled a perpet­ual renais­sance, gener­at­ing unpar­al­leled intel­lec­tual, economic and social value in Cali­for­nia, the United States and the world. Berkeley’s culture of open­ness, freedom and accep­tance — acad­e­mic and artis­tic, polit­i­cal and cultural — make it a very special place for students, faculty and staff.

Berke­ley is commit­ted to hiring and devel­op­ing staff who want to work in a high perform­ing culture that supports the outstand­ing work of our faculty and students. In decid­ing whether to apply for a staff posi­tion at Berke­ley, candi­dates are strongly encour­aged to consider the align­ment of the Berke­ley Work­place Culture with their poten­tial for success at‑b… Review Date

The First Review Date for this job is: 8/7/19

Depart­men­tal Overview

The Jacobs Insti­tute for Design Inno­va­tion expands the role of design in under­grad­u­ate engi­neer­ing educa­tion at the Univer­sity of Cali­for­nia Berke­ley. As the Insti­tute works to further its mission of educat­ing leading inno­va­tors at the inter­sec­tion of design and tech­nol­ogy, it provides students with hands-on expe­ri­ences and oppor­tu­ni­ties to work in inter­dis­ci­pli­nary teams to address real soci­etal issues. Students are chal­lenged to approach the entire cycle of design, from iden­ti­fy­ing user needs to rapid proto­typ­ing to commer­cial­iza­tion and manu­fac­tur­ing, from an inte­grated vantage point. In August 2015, the Jacobs Insti­tute moved into the brand new Jacobs Hall, a 24,000 square foot build­ing equipped with design studios and equip­ment rooms featur­ing the latest in digital fabri­ca­tion tech­nolo­gies. Currently, the Jacobs Institute’s maker­space is used by 1200+ students, faculty and staff on a semes­terly basis, and offers access to 3D print­ers, laser-cutters, CNC machines, sewing machines and much more. 

The oper­a­tions manager over­sees maker­space digital infra­struc­ture, and works creatively to research and deploy new tech­nol­ogy solu­tions to support oper­a­tions and improve effi­ciency in both the Jacobs Hall maker­space and the broader Jacobs Insti­tute. Primary respon­si­bil­i­ties include over­see­ing the maker­space access control system and data­base system for storing and veri­fy­ing safety train­ing and waiver comple­tion. Other systems include equip­ment reser­va­tion, activ­ity dash­board, online mate­r­ial store, and billing for maker­space access fees and student mate­r­ial store purchases. This role works with both tech­ni­cal and program staff while report­ing to the Tech­ni­cal Lab Lead.


50% Admin­is­ter and main­tain essen­tial soft­ware systems, includ­ing both third-party systems and custom programs that are presently built with Python 3, MySQL, Sqlite3, Flask, Jinja2, Boot­strap 2 among others. Trans­late policy changes into system updates, and execute to meet key semes­terly dead­lines. Work with campus IT staff to ensure secure and redun­dant systems are in place and compli­ant. May super­vise student employ­ees who contribute to these systems. 

**Maker Pass Admin system: Web inter­face for grant­ing equip­ment access. Inter­faces with RFID card readers to enforce who should or should not have access. Ensure uptime for card readers and database. 

**Jacobs Access system: An inter­nal facing tool for staff to search the status of a partic­u­lar user’s Maker Pass acti­va­tion comple­tion. Consists of a series of python rules and filters to check bCourses learn­ing manage­ment system for safety train­ing data. Inter­faces with Google forms for certain kinds of payment infor­ma­tion such as fee waivers. 

**Coor­di­nate with maker­space staff on changes with new equip­ment, train­ing data, poli­cies for group users, and cross-lab sharing of training data.

**Main­tain equip­ment reser­va­tion system and other secondary systems and software tools.

15% Research, propose, and imple­ment new systems or signif­i­cant system improve­ments within Maker Pass program and for broader Jacobs Insti­tute staff. (e.g. check­out system for tech­nol­ogy resources for classes held in Jacobs Hall).

10% Admin­is­ter Mate­r­ial store and Maker Pass billing: Process billing for user purchases and Maker Pass fees with the student finan­cial system or other payment methods (credit card, check, depart­ment). Ensure that processes are compli­ant with campus require­ments and systems. Propose system improve­ments as appropriate.

10% Data analy­sis: Support the program team needs to collect, compile and orga­nize statis­tics relat­ing to maker­space usage and demo­graph­ics includ­ing course enrollments. 

10% Build­ing manage­ment support: manage­ment of poster print­ers and serve as liaison to contracted AV service group. Advise on general AV and IT improve­ments. Coor­di­nate build­ing closures and sched­ules with Jacobs staff and UCPD.

5% Other duties as assigned, includ­ing assist­ing with Jacobs Insti­tute events and tours.

Required Qual­i­fi­ca­tions

• Technical/​software project manage­ment expe­ri­ence. Strong time manage­ment and organization skills. 

• Expe­ri­ence inte­grat­ing cloud-based soft­ware-as-a-service tools into an organization’s processes.

• Requires excel­lent inter­per­sonal and commu­ni­ca­tions skills in order to work with both tech­ni­cal and non-tech­ni­cal person­nel at various levels in the organization.

• Ability to work both inde­pen­dently and as part of a cross-functional team. 

• Ability to trans­late high-level goals into tech­ni­cal require­ments and actionable improvements.

Preferred Qual­i­fi­ca­tions

• Soft­ware devel­op­ment expe­ri­ence is preferred but not required.

Salary & Benefits

For infor­ma­tion on the compre­hen­sive bene­fits package offered by the University visit: 


*Start­ing salary commen­su­rate with experience.

How to Apply

Please submit your cover letter and resume as a single attach­ment when applying.

Convic­tion History Background

This is a desig­nated posi­tion requir­ing finger­print­ing and a back­ground check due to the nature of the job respon­si­bil­i­ties. Berke­ley does hire people with convic­tion histo­ries and reviews infor­ma­tion received in the context of the job respon­si­bil­i­ties. The Univer­sity reserves the right to make employ­ment contin­gent upon success­ful comple­tion of the background check.

Equal Employ­ment Opportunity

The Univer­sity of Cali­for­nia is an Equal Opportunity/​Affirmative Action Employer. All qual­i­fied appli­cants will receive consid­er­a­tion for employ­ment without regard to race, color, reli­gion, sex, sexual orien­ta­tion, gender iden­tity, national origin, disabil­ity, or protected veteran status. For more infor­ma­tion about your rights as an appli­cant see: http://​www​.eeoc​.gov/​e​m​p​l​o​yers/…

For the complete Univer­sity of Cali­for­nia nondis­crim­i­na­tion and affir­ma­tive action policy see:


To learn more and to apply